Enhanced, security monitoring with faster response times to critical alarms backed by dedicated technicians and best-in-class technologies

MILWAUKEE, Sept. 23, 2024 – Johnson Controls (NYSE: JCI), the global leader for smart, healthy and sustainable buildings presents its Visual Alarm Verification solution at Global Security Exchange (GSX) 2024. This offering combines enhanced proactive security monitoring with operator evaluation to quickly confirm threats and help to ensure compliance—that can cut costs and improve staff efficiency.

Security leaders are grappling with increasing challenges, including false alarms, escalating response costs and stringent compliance requirements. This innovative solution addresses these issues providing the technology and service necessary to visually confirm threats, reducing the risk of false alarm and associated fines.

“We heard directly from our customers that false alarms can lead to costly disruptions and penalties, as well as wasted time among already stretched teams,” said Greg Parker, Global Vice President of Security and Fire Life Cycle Management at Johnson Controls. “Our Visual Alarm Verification solution is designed to enhance security monitoring by equipping facilities with video verification to distinguish between genuine threats and non-threatening events, ultimately reducing false alarms and the associated fines.”

Unlike traditional alarm systems that rely solely on signals such as a door or window being left open, Johnson Controls Visual Alarm Verification offering verifies intrusion signals through video clip capture. Cameras are strategically positioned to monitor key areas of interest, such as entry points or cash registers. When an alarm is triggered, video clips are automatically recorded and fed into the central monitoring system.

Key benefits of the Visual Alarm Verification solution include:

• Avoid Unnecessary Disruption: Through video verification and prompt action, security teams can differentiate genuine threats from false alarms, helping to ensure that only real security events trigger a response.
• Regulatory Compliance & Cost Savings: The reduction of false alarms can minimize disruption and loss, helping customers to stay compliant with alarm verification regulations and reduce the costs associated with false alarm fines.
• Ease of Use with Extensive Service and Support: Supported by highly trained technicians and monitoring staff, the solution is designed for ease of use, with cameras positioned to cover critical areas and for more reliable security monitoring.

Operators at Johnson Controls monitoring center can quickly contact a pre-approved list of facility members to review video clips and determine whether an alarm was triggered by a genuine threat, like an intruder, or a non-threatening event, such as an animal or passing car. Customers can verify the threat then cancel the alarm or notify authorities with a single click. Additionally, all members can view each other’s responses, streamlining communication and decision-making. This comprehensive verification process can reduce false alarms, minimizing unnecessary disruptions and helping to avoid costly fines.

“We provide peace of mind by ensuring facilities are supported around the clock by highly trained service technicians,” said Greg Parker, Global Vice President of Security and Fire Life Cycle Management at Johnson Controls. “Our dedicated teams and customized solutions work in parallel—technology and the human touch—to offer flexible contact methods and quick responses, reducing potential loss. With extensive U.S. coverage and scalable support for multisite facilities, we make sure every site receives the expert attention it needs to remain secure.”

To learn more about Johnson Controls Visual Alarm Verification, stop by booth #1275 at GSX or visit: https://www.johnsoncontrols.com/security/visual-alarm-verification

Media Contacts:  

Kari Pfisterer
Direct: +1 414-217-1488
Email: kari.b.pfisterer@jci.com

About Johnson Controls:
At Johnson Controls (NYSE:JCI), we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. 

Building on a proud history of nearly 140 years of innovation, we deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through OpenBlue, our comprehensive digital offering. 

Today, with a global team of 100,000 experts in more than 150 countries, Johnson Controls offers the world`s largest portfolio of building technology and software as well as service solutions from some of the most trusted names in the industry. 

Visit www.johnsoncontrols.com for more information and follow @Johnson Controls on social platforms.