By Julie Brown, Institutional Market Leader, BSNA, Johnson Controls

An urban university hospital system had multiple security systems and service providers across its healthcare facilities and sites, making accountability for any issues challenging. To streamline operations, accommodate future growth plans and enhance its occupant protection capabilities, the hospital was ready to unify systems and services across all its locations. To do so, its leaders needed a partner who could provide consistent and responsive support, allowing them to focus on their mission of providing exemplary patient care with the peace of mind that their facilities are secure.

A service plan differentiated by localized support

Guided by consistent communication, a robust partnership between the hospital’s leaders, including its CIO and security governance team, and Johnson Controls was forged. It was clear that what differentiated Johnson Controls from other competing bids was the value provided by a dedicated and localized management team. Once Johnson Controls was officially signed on, an annual security service maintenance agreement was created that would guarantee the same advanced degree of service across all the university hospital system’s facilities. This plan ensures the hospital has a local, dedicated staff that provides responsive and flexible support, while communication and clear KPIs keep the Johnson Controls team accountable.

Guaranteed accountability through security service maintenance

The university hospital system’s sites are now connected through uniform systems and services. Through its new annual security service maintenance agreement, the hospital now receives consistent and reliable service for optimal performance. As a result, its staff and patients can feel confident that they are protected in any of the system’s facilities.

Every facility’s needs and challenges are different; therefore, a one-size-fits-all approach to service is simply inefficient and unproductive. The future of service lies in customized service plans tailor-made to reach customers’ preferred outcomes. Click here to learn more about how Johnson Controls services healthcare facilities across the United States.