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Customer Stories

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Johnson Controls is Powering the COVID-19 Crisis Response

Johnson Controls is at the front lines of COVID-19. Across the globe, our teams are actively supporting customers and communities. Here are just a few of the many stories.

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Young children at a school in rural India, holding slates and smiling

Serving Rural Areas in India with Mobile Primary Health Centers

During a crisis, medical treatment, education and sanitization can be major challenges for those living in secluded areas, or for those with limited mobility. Johnson Controls – Hitachi Air Conditioning India (JCH-IN) has initiated mobile primary health centers to help support lockdown efforts in rural areas by providing medical services to people’s doorsteps. One of the main goals of the units is to provide medical services to those who cannot travel, such as the elderly and pregnant women. The fully fitted units are staffed by medical specialists and paramedics to address health concerns and discuss preventative measures. These specialists are also educating the community on sanitization, social distancing and immunity.

Female engineer in safety gear talking on a handheld communication device and looking at a building in construction

Increasing protection for an International Aerospace Manufacturer

One of the world’s largest airline manufacturers approached us for support in implementing global procedures aimed to heighten protection for their clients, staff and contractors working the final assembly line. Leveraging our extensive network of experts, we provided a Project Manager who was on site within 24 hours. Our Project Manager worked with the Director of Environment, Health & Safety to begin implementation of the program, provided daily updates to our customer’s leadership and participated as an active member in their COVID-19 crisis response.

A doctor in scrubs examining medical equipment in an operation theater

Setting up an Alternative Care Facility in the State of New York

As our customer’s technology partner of choice for all low voltage work, we helped set up an alternative care facility at a University by providing structured cabling, nurse call, cameras, life safety, network, and a variety of solutions. The customer appreciated our ability to mobilize and execute quickly.

A doctor and a patient joining hands to form a heart

Increasing Care Capacity in Wuhan

As the coronavirus swept across China’s Wuhan province, the government rushed to build two hospitals in a matter of weeks. When asked for assistance our response came just 45 minutes later, and in less than 12 hours, we had mobilized our team. We provided a broad range of infrastructure systems to enable the hospital teams to maintain continuity of care to more patients and mitigate risk for patients and caregivers during the COVID-19 outbreak. The project was completed within 8 days.

An elderly patient lying in bed, smiling at a nurse

Stepping up to the challenge in China, Hong Kong, Thailand and Malaysia

Johnson Controls was at the epicenter of the virus outbreak in Asia as the lack of adequate care facilities, scarcity of surgical masks and forced shut downs presented major challenges. On February 10th, our plant was authorized as the first manufacturing facility in China to resume operations. Acting quickly, we helped build six emergency hospitals in China followed by a surgical mask factory in Hong Kong. Solutions included quick delivery air-cooled chillers, fan coil units and air handling units. Continuing to find ways to serve customers during the crisis, we delivered air handling products to two customer sites in Thailand supporting the Malaysia plant during their forced shutdown.

Supporting the Fast Startup of a Functioning ER

For the accelerated opening of a new patient hospital tower in Pennsylvania, Johnson Controls Fire Solutions expedited FA equipment to the electrical contractor, working efficiently with other trades to speed up the process. We also provided custom air handling units and chillers. Integrating our equipment created a functioning ER triage within 3 weeks.

 

Accelerating School Construction

Our team worked seven days per week to accelerate projects for a school in Los Angeles while buildings were unoccupied with students due to the virus. They completed over a dozen remaining projects in a 3 month time frame while earning a 100% safety award.

People walking in a mall in Hong Kong

Providing safe, accurate and efficient solutions for retailers in Hong Kong

Our local team is helping retailers in Hong Kong deal with the extraordinary demands of the COVID-19 crisis by providing temperature screening & video surveillance solutions to protect customers and staff. The thermal imaging cameras provide real time temperature readings and offer an added advantage over traditional temperature reading methods as they retain both the readings and video footage. These contactless solutions comply with social distancing recommendations as they can be positioned a safe distance (up to three meters) away from customers.

An elderly man holding a cane and smiling

Volunteering personal time to protect hospitals and elderly care facilities in Spain

In response to the COVID-19 pandemic, Johnson Controls Spain is offering remote Building Management System (BMS) and Controls monitoring services to its hospital, health center and elderly care facility customers free of charge. This service helps facilities safely operate and service patients during this critical time. Johnson Controls will execute remote periodic reviews of these facilities’ Controls and HVAC systems throughout the pandemic including the inspection of: communications systems, temperature and humidity, dirty filters, cold and heat production capacities, other critical zones/equipment and the functioning of Air Handling Units in critical areas.

Medical researchers in a lab, looking at images of cells and DNA on computers

Quickly Implementing Security for a Drive-Through Testing Area

In Tallahassee, cameras were needed in the city’s only drive-through testing area. We delivered a variety of services with the total response time less than 8 hours.

Increasing Supply of Ventilators for Three Leading Innovation Centers

The tech ecosystem collaborated and mobilized to design solutions that can directly support the fight against COVID-19. The three hubs pulled together a team of engineers and entrepreneurs to develop low-cost solutions to quickly increase the supply of ventilators. We appointed a dedicated Johnson Controls team of engineers to this initiative.

Helping Employees Stay Safe

Due to the COVID-19 virus, our customer, a leader in U.S. fresh prepared food was mandated to install video on their assembly line. We integrated our solution in 4 hours allowing our customer to monitor quality control remotely and help keep employees safe.

Three maintenance engineers wearing safety gear and face-masks, standing in a line

Ensuring secure, undisrupted operations for iconic building in the Middle East

Remaining open during the COVID-19 crisis with undisrupted operations is mission critical for this multi-purpose tower. As one of the most iconic tourist attractions in the Middle East, and home to residential units, corporate suites, a hotel, and observatory decks, it was of utmost importance to keep both individuals and businesses safe and secure. Our team of engineers, technicians and subcontractors have been working around the clock on an integrated security management system to ensure that the right contingency and mitigation plans are in place in the event of a total lockdown.

Maintenance engineer working on an air conditioner

Converting Correctional Facilities to Alternative Care Treatment Centers

In response to COVID-19, an old correctional facility in Minnesota was transformed into a medical facility with a capacity to treat as many as 300 patients. Our group of fire/sprinkler technicians quickly completed the needed repairs to make the facility operational.

A researcher seated near a microscope, examining a tablet

Creating a Fully Functioning and Secure ICU

A 170 bed hospital in Pennsylvania was equipped with advanced security solutions; creating a first care floor in less than 6 days and a fully functioning ICU in less than 10 days.

Accelerating Construction for a Healthcare Center

A medical center in Pennsylvania urgently needed to build a temporary corridor in the basement of the existing hospital to access the underground tunnel between the old and new tower. The tunnel will be used to transport non COVID-19 patients to the new hospital. We designed and installed fire alarm equipment so code requirements were met during accelerated construction. The HVAC team helped the customer convert existing hospital patient floors to make them negative pressure through new monitoring.

Aiding New Testing Area Containment

We completed a project to aid in containment for new testing areas of expansion including a bubble tight damper for a leader in the Global Specialty Chemical Industry.

A man wearing a face-mask and applying hand sanitizer on his hands

Providing vital refrigeration solutions for hand sanitizer production

Our customer, a multinational brewing company needed vital refrigeration equipment to start producing hand sanitizer in one of their facilities in Argentina. Our Johnson Controls Frick equipment provided them with the necessary temperature control to ferment high alcohol wort. The resulting wort will be transformed into hand sanitizer and donated to hospitals and health care facilities. We continue to support the plant remotely.

An elderly lady smiling and joining her hands to form a heart

Rapidly replacing vital chiller in COVID-19 patient ward in Belgium

Chillers are an essential HVAC component of a healthcare facility, as they maintain comfortable temperature and humidity conditions. Our customer, a University hospital in Belgium, urgently needed to replace a malfunctioning chiller they had sourced from another company. Working closely with the hospital, we delivered a YZ Magnetic Bearing Centrifugal Chiller in three weeks. The fully optimized chiller will primarily cool operating rooms in the COVID-19 ward.

A female emergency worker gazing out a window while removing her face-mask

Transforming Spaces to Become Emergency Centers

An existing state building in Illinois was rehabbed in record-breaking time, to become an emergency COVID-19 trauma center. Under tight lead times our team supplied registers and fire dampers.

A male researcher examining a slide under an electron microscope

Helping to Build 60 Residential Package Units

Our customer is building field hospitals to support the crisis. The Johnson Controls Ducted Systems manufacturing facility in Wichita, Kansas is partnering with their distributor and contractor network to ensure needs are met. The factory is currently building 60 residential package units for these types of infrastructures.

Aerial view of Istanbul's cityscape lit up at night

Maintaining critical humidity levels at COVID-19 dedicated hospital in Turkey

One of five buildings at a large 2,682 bed integrated health campus in Istanbul, Turkey was recently converted into a coronavirus dedicated facility. Because of the critical need to maintain humidity levels, our cooling systems were vital to the success of this conversion. We supplied the hospital with 17 centrifugal chillers that will help patients and staff stay comfortable, and in a healthy environment. We’ll continue our efforts to keep the equipment serviced and maintained at the hospital and at other critical facilities during these challenging times.

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