Marlon Sullivan recognized for leadership in customer and employee experience by Constellation Research
The 2025 AX100 class is made up of executive leaders who are using customer-centric strategies, disruptive business models and emerging technologies to help transform customer and employee experiences.
Johnson Controls Executive Vice President and Chief Human Resources Officer, Marlon Sullivan has been named to Constellation Research’s 2025 AX100. The 2025 AX100 class is made up of executive leaders who are using customer-centric strategies, disruptive business models and emerging technologies to help transform customer and employee experiences.
“Experience, for employees or for customers, is a robust, on-going strategy rather than a single campaign or technology, especially in this age of AI and augmented engagement,” said Liz Miller, VP and Principal Analyst at Constellation Research. “These newest members to join the AX100 represent a community of strategists, innovators and disruptors looking to forge more robust, collaborative and valued relationships between brands and buyers, and enterprises and employees.”
The leaders named on the AX100 are at the forefront of driving meaningful innovation in customer and employee experiences. These leaders consistently challenge the status quo to create impactful and transformative changes.
Since joining Johnson Controls in 2021, Marlon has been instrumental in driving all aspects of the Johnson Controls employee experience. This includes enhancing and strengthening talent acquisition and retention, leadership development, total rewards, learning and development and the human resources solutions and services functions. He has also played an instrumental role in the design and implementation of the Johnson Controls enterprise structure to ensure the company has the right leadership and people in place to drive innovation, accelerate growth and deliver to its constituents.
For the full list of AX100 influential leaders shaping employee and customer experience in 2025, please refer to Constellation Research’s release: AX100 2025 | AX Leaders
About Constellation Research:
Constellation Research, a strategic advisory and analyst firm based in Silicon Valley, provides futurist insights and research to empower enterprise digital transformation. The firm offers a range of services, including advisory, custom research, speaking engagements, and analyst inquiries on topics such as the future of work, data-driven decision-making, and marketing transformation.