YEAR ONE SERVICE AGREEMENT
(YORK® CHILLERS AND METASYS SYSTEMS ONLY)
TERMS AND CONDITIONS
DEFINITIONS
CONNECTED EQUIPMENT SERVICES means a data-analytics and monitoring Software platform that uses a cellular or network connection to gather equipment performance data to assist Johnson Controls, Inc. (JCI) in advising Customer on such equipment’s health, performance or potential malfunction.
COVERED EQUIPMENT means the equipment for which complementary Services are to be provided under this Agreement, supplementing otherwise applicable coverage. Covered Equipment is limited to newly installed YORK air or water-cooled chillers and/or Metasys ADX, ADX or SN-series building automation systems in the US and Canada that were sold through JCI owned and operated branches within the first year of applicable warranty coverage, and does not include any other equipment and systems on the Customer’s premises.
CUSTOMER means the owner and end-user of the Covered Equipment operating on the Premises, even if the Covered Equipment was sold by the JCI owned and operated branch through a contractor.
EQUIPMENT FAILURE means the failure, under normal and expected working conditions, of moving parts or electric or electronic components of the Covered Equipment that are necessary for its operation.
PREMISES means those Customer premises where the Covered Equipment is located or Services performed pursuant to this Agreement.
REMOTE OPERATIONS CENTER (ROC) is the department at JCI that remotely monitors industrial (HVAC) process signals.
REPAIR LABOR is the labor necessary to restore Covered Equipment to working condition following an Equipment Failure, but does not include services relating to total equipment replacement due to obsolescence or unavailability of parts.
REPAIR MATERIALS are the parts and materials necessary to restore Covered Equipment to working condition following an Equipment Failure, but excludes total equipment replacement due to obsolescence or unavailability of parts, unless excluded from the Agreement. At JCI’s option, Repair Materials may be new, used, or reconditioned.
SERVICES are the work, materials, labor, service visits, and repairs to be provided by JCI pursuant to this Agreement. Services do not include Connected Equipment Services except as set forth in Schedule A, the provision of other software products or digital or cloud services (which are provided under separate terms and conditions referenced in Section O), or additional services to properly maintain Covered Equipment or other equipment and systems on the Customer’s premises recommended by JCI or other manufactures.
A. JCI’S SERVICES FOR COVERED EQUIPMENT
1. YEAR ONE SERVICE means on-site and (for chiller equipment only) remote Connected Equipment Services as set forth in Schedule A. No parts, equipment, Repair Labor or Repair Materials are provided beyond those specifically identified as in scope Year One Services in Schedule A, unless separately covered under the applicable Johnson Controls limited warranty or separately purchased planned services for the Covered Equipment.
2. JCI CONNECTED EQUIPMENT SERVICES. Chiller equipment covered hereunder includes by default JCI’s Connected Equipment Services. If Customer’s equipment includes Connected Equipment Services, such services will be on by default and the remote connection will continue to connect to Customer’s Equipment through the full equipment lifecycle, unless Customer specifically requests in writing that JCI disable the remote connection or JCI or Customer discontinues or removes such remote connection. If Customer’s equipment includes Connected Equipment Services, JCI will provide a cellular modem or other gateway device (“Gateway Device”) owned by JCI or Customer will supply a network connection suitable to establish a remote connection with Customer’s applicable equipment to permit JCI to use Connected Equipment Services to perform first-year and extended warranty services as well as, if Customer retains JCI to do so, other services, including troubleshooting, quarterly health reports, remote diagnostic and monitoring and aftermarket services. For certain separate subscriptions, Customer will be able to access equipment information from a mobile or smart device using Connected Equipment Service’s mobile or web app. Any Gateway Devices provided hereunder shall remain JCI’s property, and JCI may upon reasonable notice access and remove such Gateway Device and discontinue services in accordance with the Software Terms. If Customer does not permit JCI to connect via a connection validated by JCI for the equipment or the connection is disconnected by the Customer, and a service representative must therefore be dispatched to the Customer site, then the Customer will pay JCI at JCI’s then-current standard applicable contract regular time and/or overtime rate for services performed by the service representative. Customer acknowledges that, while Connected Equipment Services generally improve equipment performance and services, Connected Equipment Services does not prevent all potential malfunction, insure against all loss or guarantee a certain level of performance and that JCI shall not be responsible for any injury, loss, or damage caused by any act or omission of JCI related to or arising from the monitoring of the equipment under Connected Equipment Services.
B. Out of SCOPE SERVICES
If, during any Service Visit, JCI detects a defect in any of Customer’s equipment that is not Covered Equipment under this Agreement (an “Out of Scope Defect”), JCI may (but shall have no obligation to) notify Customer of such Out of Scope Defect. If Customer elects for JCI to repair such Out of Scope Defect, or if JCI otherwise performs any Services or provides any materials, parts, or equipment outside the scope of the Services (collectively, “Out of Scope Services”), Customer shall direct JCI to perform such Out of Scope Services in writing, and Customer shall pay for such Out of Scope Services at JCI’s standard fees or hourly rates. If, after receiving notice of an Out of Scope Defect, Customer elects not to engage JCI to repair such Out of Scope Defect, Customer shall defend and indemnify JCI from and against any and all losses, damages, claims, costs and expenses arising directly or indirectly out of such Out of Scope Defect. Any Out of Scope Services performed by JCI at the direction of Customer pursuant to this Section shall be performed in accordance with and Customer will be bound by JCI’s standard Customer Terms, which may be modified from time to time and are incorporated herein by reference. A copy of the Customer Terms currently in effect is found at www.johnsoncontrols.com/customerterms.
C. EXCLUSIONS
JCI’s Services and warranty obligations expressly exclude:
(a) the repair or replacement of ductwork, casings, cabinets, structural supports, tower fill/slats/basin, hydronic and pneumatic piping, and vessels, gaskets, and piping not normally replaced or maintained on a scheduled basis, and removal of oil from pneumatic piping;
(b) disposal of hazardous wastes (except as otherwise expressly provided herein);
(c) disinfecting of chiller condenser water systems and other components for biohazards, such as but not limited to, Legionella. Unless explicitly provide for within the scope of services, this is Out of Scope Services and the Customer’s exclusive responsibility to make arrangements for such services with a provider other than JCI;
(d) refrigerant; supplies, accessories, or any items normally consumed during the use of Covered Equipment, such as ribbons, bulbs and paper;
(e) the furnishing of materials and supplies for painting or refinishing equipment;
(f) the repair or replacement of wire in conduit, buried cable/transmission lines, or the like, if not normally replaced or maintained on a scheduled basis;
(g) replacement of obsolete parts; and
(h) damages of any kind, including but not limited to personal injury, death, property damage, and the costs of repairs or service resulting from:
- abuse, misuse, alterations, adjustments, attachments, combinations, modifications, or repairs to Covered Equipment not performed, provided, or approved in writing by JCI;
- equipment not covered by this Agreement or attachments made to Covered Equipment;
- acts or omissions of the Customer, including but not limited to the failure of the Customer to fulfill the Customer Obligations and Commitments to JCI as described in Section F of this Agreement, operator error, Customer’s failure to conduct additional preventive maintenance during or after the term of this Agreement, issues resulting from Customer’s previous denial of JCI access to the Covered Equipment, and Customer’s failure to keep the site clean and free of dust, sand, or other particles or debris, unless such conditions are previously expressly acknowledged by JCI in writing;
- use of the Covered Equipment in a manner or environment, or for any purpose, for which it was not designed by the manufacturer;
- site-related and environmental conditions, including but not limited to power failures and fluctuations in electrical current (or “power surges”), improper grounding, biohazards, or any pathogen, disease, virus or other contagion;
- the effects of erosion, corrosion, acid cleaning, or damage from unexpected or especially severe freezing weather;
- issues or failures not specifically covered by this Agreement; or
- occurrences beyond JCI’s reasonable control and without JCI’s fault or negligence.
D. PRICE, TERM AND OTHER CONSIDERATIONS
Services to the Customer herein are provided without additional charge only for the one-year term of this Agreement, and are included within the purchase price for the Covered Equipment. If Customer declines Year One Service under this Agreement or fails to affirmatively provide JCI with information or access necessary to perform such Services, JCI will not be obligated to provide Customer with such Services. If Customer declines these Service, Customer will only enjoy protections under the limited warranty between the parties, excluding the Services set forth herein. Services provided under Year One Service alone do not fulfill the obligations of the customer to maintain the equipment during the warranty period. Customer acknowledges it should secure additional planned services to protect and maintain the covered equipment during the warranty period and beyond from JCI or an alternative qualified provider per guidance in the product documentation. If Year One Service is in effect and the customer secures additional services from JCI on the Covered Equipment, a credit for these Services may be issued towards the additional planned services. In no other circumstances will a credit for Year One Warranty Services be granted. JCI reserves the right to discontinue, alter or change the Services and either party may terminate the Agreement for convenience on thirty (30) days written notice to the other party.
E. WARRANTIES
JCI warrants its Services will be provided in a good and workmanlike manner for 90 days from the date of Services. If JCI receives written notice of a breach of this warranty prior to the end of the applicable warranty period, JCI will re-perform any non-conforming Services at no additional charge within a commercially reasonable time of the notification.
JCI warrants its Services will be provided in a good and workmanlike manner for 90 days from the date of Services. If JCI receives written notice of a breach of this warranty prior to the end of this warranty period, JCI will re-perform any non-conforming Services at no additional charge within a commercially reasonable time of the notification. These warranties do not extend to any Services or equipment that have been misused, altered, or repaired by Customer or third parties without the supervision of and prior written approval of JCI. The remedies set forth herein shall be Customer’s sole and exclusive remedy under this Agreement. Any lawsuit based upon this Agreement must be brought no later than one (1) year after its expiration. This limitation is in lieu of any other applicable statute of limitations. CUSTOMER FURTHER ACKNOWLEDGES AND AGREES THAT THESE WARRANTIES ARE JCI’S SOLE WARRANTIES AND TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. JCI makes no and specifically disclaims all representations or warranties that the services, products, software or third party product or software will be secure from cyber threats, hacking or other similar malicious activity or will detect the presence of, or eliminate, prevent, treat, or mitigate the spread, transmission, or outbreak of any pathogen, disease, virus or other contagion, including but not limited to COVID 19.
F. CUSTOMER OBLIGATIONS AND COMMITMENTS TO JCI
1. Customer warrants it has given JCI all information concerning the condition of the Covered Equipment. The Customer agrees and warrants that, during the Term of this Agreement, Customer will:
1. operate the Covered Equipment according to the manufacturer’s and/or JCI’s recommendations;
2. keep accurate and current work logs and information about the Covered Equipment as recommended by the manufacturer and/or JCI;
3. provide an adequate environment for Covered Equipment as recommended by the manufacturer and/or JCI, including, but not limited to adequate space, electrical power, water supply, air conditioning, and humidity control;
4. notify JCI immediately of any Covered Equipment malfunction, breakdown, or other condition affecting the operation of the Covered Equipment;
5. provide JCI with safe access to its Premises and Covered Equipment at all reasonable and necessary times for the performance of the Services;
6. allow JCI to start and stop, periodically turn off, or otherwise change or temporarily suspend equipment operations so that JCI can perform the Services required under this Agreement;
7. as applicable, provide proper condenser, cooling tower and boiler water treatment for the proper functioning of Covered Equipment and protect against any environmental issues and instances of biohazards or any pathogen, disease, virus or other contagion;
8. carefully and properly set and test the intrusion alarm system each night or at such other time as Customer shall close the Premises;
9. obtain all necessary licenses and permits required for and pay all taxes associated with the Services;
10. notify JCI immediately of any claimed inadequacy in, or failure of, the Covered Equipment or other condition affecting the operation of the Covered Equipment;
11. furnish any necessary 110 volt A/C power and electrical outlets at its expense;
12. properly maintain, repair, service, and assure the proper operation of any other property, system, equipment, or device of Customer or others to which the Covered Equipment may be attached or connected, in accordance with manufacturer recommendations, insurance carrier requirements, or the requirements of any fire rating bureau, agency, or other authorities having jurisdiction thereof;
13. not tamper with, alter, adjust, disturb, injure, remove, or otherwise interfere with any Covered Equipment (including any related software) and not permit the same to be done; and
14. be solely responsible for the establishment, operation, maintenance, access, security and other aspects of its computer network (“Network”) and shall supply JCI secure Network access for providing its services. Products networked, connected to the internet, or otherwise connected to computers or other devices must be appropriately protected by Customer and/or end user against unauthorized access.
15. take appropriate measures, including performing back-ups, to protect information, including without limit data, software, or files (collectively “Data”) prior to receiving the service or products.
2. Customer acknowledges and understands that water treatment for biohazards (such as Legionella) and water quality is explicitly Customer's responsibility. Customer also acknowledges that its failure to meet the above obligations will relieve JCI of any responsibility for any Covered Equipment breakdown, or any necessary repair or replacement of any Covered Equipment. If Customer breaches any of these obligations, JCI shall have the right, upon written notice to Customer, to suspend its Services until Customer cures such breach. In addition, Customer shall be responsible for paying or reimbursing JCI for any costs associated with corrective work required as a result of Customer’s breach of these obligations.
G. INSURANCE
Customer is responsible for obtaining all insurance coverage that Customer believes is necessary to protect Customer, Customer’s property, and persons in or on the Premises, including coverage for personal injury and property damage. Customer hereby releases JCI from any liability for any event or condition customarily covered by commercial liability insurance. Customer further agrees that Customer has read and understands the terms and conditions of this Agreement.
H. INDEMNITY
JCI and Customer shall each indemnify the other party and its officers, agents, directors, and employees, from any and all damages, losses, costs and expenses (including reasonable attorneys’ fees) arising out of third party claims, demands, or suits for bodily injury (including death) or damage to tangible property to the extent arising out of the negligence or intentional misconduct of the indemnifying party or its employees or agents. Customer expressly agrees that JCI shall be responsible for injury, damage, or loss only to the extent caused directly by JCI’s negligence or intentional misconduct. The obligations of JCI and Customer under this section are further subject to sections I and J below.
I. LIMITATION OF LIABILITY
To the maximum extent permitted by law, in no event shall JCI and its affiliates and their respective personnel, suppliers and vendors (“JCI Parties”) be liable to you or any third party under any cause of action or theory of liability even if advised of the possibility of such damages, for any: (1) special, incidental, consequential, punitive, or indirect damages; (2) lost profits, revenues, data, customer opportunities, business, anticipated savings, or goodwill; (3) business interruption; or (4) data loss or other losses arising from viruses, ransomware, cyber attacks or failures or interruptions to network systems. In any case, the entire aggregate liability of the JCI Parties under this agreement for all damages, losses, and causes of action, whether in contract, tort (including negligence), or otherwise shall be limited to $100,000. CUSTOMER UNDERSTANDS THAT JCI IS NOT AN INSURER REGARDING THE WORK OR THE SERVICES.
J. FORCE MAJEURE
JCI shall not be liable, nor in breach or default of its obligations under this Agreement, for delays, interruption, failure to render services, or any other failure by JCI to perform an obligation under this Agreement, where such delay, interruption or failure is caused, in whole or in part, directly or indirectly, by a Force Majeure Event. A “Force Majeure Event” is a condition or event that is beyond the reasonable control of JCI, whether foreseeable or unforeseeable, including, without limitation, acts of God, severe weather (including but not limited to hurricanes, tornados, severe snowstorms or severe rainstorms), wildfires, floods, earthquakes, seismic disturbances, or other natural disasters, acts or omissions of any governmental authority (including change of any applicable law or regulation), epidemics, pandemics, disease, viruses, quarantines, or other public health risks and/or responses thereto, condemnation, strikes, lock-outs, labor disputes, fires, explosions or other casualties, thefts, vandalism, civil disturbances, insurrection, mob violence, riots, war or other armed conflict (or the serious threat of same), acts of terrorism, electrical power outages, interruptions or degradations in telecommunications, computer, network, or electronic communications systems, data breach, cyber-attacks, ransomware, unavailability or shortage of parts, materials, supplies, or transportation, or any other cause or casualty beyond the reasonable control of JCI. If JCI’s performance of the work is delayed, impacted, or prevented by a Force Majeure Event or its continued effects, JCI shall be excused from performance under the Agreement.
K. RESOLUTION OF DISPUTES
If a dispute arises under this Agreement, the parties shall promptly attempt in good faith to resolve such dispute by negotiation. In the event the dispute is unable to be resolved, either party shall have the right to initiate arbitration by filing with JAMS provided no other legal action has been previously filed and a single arbitrator from JAMS shall have the exclusive jurisdiction over the Dispute. CUSTOMER MUST BRING ANY CLAIM AGAINST JCI WITHIN ONE (1) YEAR AFTER THE CLAIM AROSE. IF CUSTOMER DOES NOT, CUSTOMER WILL HAVE IRREVOCABLY WAIVED ITS RIGHT TO SUE JCI AND/OR INSTITUTE OTHER PROCEEDINGS, AND JCI SHALL HAVE NO LIABILITY TO CUSTOMER FOR SUCH CLAIM. TIME IS OF THE ESSENCE RELATIVE TO CUSTOMER PURSUING ANY SUCH CLAIM. THE PROVISIONS OF THIS AGREEMENT WHICH APPLY TO ANY CLAIM SHALL REMAIN IN EFFECT EVEN AFTER THE AGREEMENT IS TERMINATED. JCI AND CUSTOMER EACH WAIVE THEIR RIGHT TO A JURY TRIAL.
L. ASBESTOS, MOLD, BIOAHAZARDS, AND HAZARDOUS MATERIALS
“Hazardous Materials” means any material or substance that, whether by its nature or use, is now or hereafter defined or regulated as a hazardous waste, hazardous substance, pollutant, or contaminant under any local, state, or federal law, regulation, or ordinance relating to or addressing public and employee health and safety and protection of the environment, or which is toxic, explosive, corrosive, flammable, radioactive, carcinogenic or otherwise hazardous or which is or contains petroleum, gasoline, diesel, fuel, another petroleum hydrocarbon product or polychlorinated biphenyls. “Hazardous Materials” specifically includes mold, lead-based paints, biohazards such as but not limited to Legionella and asbestos-containing materials (“ACM”). Neither Customer nor JCI desires to or is licensed to undertake direct obligations relating to the identification, abatement, cleanup, control, removal or disposal of ACM.
JCI will be responsible for removing or disposing of any Hazardous Materials that it uses in providing the Services (“JCI Hazardous Materials”) and for the remediation of any areas affected by the release of JCI Hazardous Materials. For other Hazardous Materials that may be present at its facilities (“Non-JCI Hazardous Materials”), Customer shall supply JCI with any information in its possession relating to the presence of Hazardous Materials if their presence may affect JCI’s performance of the Services. If either Customer or JCI becomes aware of or suspects the presence of Non-JCI Hazardous Materials that may interfere with JCI’s Services, it shall immediately stop the Services in the affected area and notify the other party. As between Customer and JCI, Customer shall be responsible at its sole expense for removing and disposing of Non-JCI Hazardous Materials from its facilities and for the remediation of any areas impacted by the release of the Non-JCI Hazardous Materials and must provide a certificate of abatement before JCI will be obligated to perform or continue its Services, unless JCI had actual knowledge that Non-JCI Hazardous Materials were present and acted in disregard of that knowledge, in which case (i) JCI shall be responsible at its sole expense for the remediation of any areas impacted by its release of such Hazardous Materials, and (ii) Customer shall remain responsible at its sole expense for the removal of Hazardous Materials that have not been released and for releases not resulting from JCI’s performance of the Services. Customer shall defend and indemnify JCI against any losses, costs, damages, expenses, and claims arising out of its failure to comply with this Section L.
M. CUSTOMER DATA
Customer data obtained from the Services is owned by and shall belong to Customer. JCI will access and use Customer data to provide Services to Customer. Except as set forth herein, JCI will not disclose to any third party any individual Customer data acquired through performance of the Services without Customer’s consent. Customer agrees that JCI and its subsidiaries, affiliates and approved third party contractors and developers may collect and use Customer data for any reason, as long as any external use of the data is on a de-identified basis that does not personally identify Customer or any individual. Customer hereby grants JCI a perpetual, worldwide, irrevocable, royalty free license to use, modify, manipulate, sublicense, and create derivative works from such data. JCI shall retain all rights to any intellectual property, data, materials and products created as a result of its performance of Services.
N. JCI’S INTELLECTUAL PROPERTY
JCI shall retain all right, title and interest in any (a) work provided to Customer, including without limitation, all software source and object code, documentation, technical information or data, specifications and designs and any changes, improvements or modifications thereto (“Deliverables”), and (b) Know-How (defined below) employed by JCI in the creation of the Deliverables or performance of the Services, whether known to JCI prior to, or developed or discovered or acquired in connection with, the performance of its obligations under this agreement. Ownership of all Deliverables and Know-How shall vest solely in JCI and no Deliverables shall be deemed “works made for hire.” Without limiting the generality of the foregoing, ownership of all source files used in the course of performing the Services shall remain the exclusive property of JCI. For purposes of this Agreement, “Know-How” means any know-how, processes, techniques, concepts, methodologies, tools, analytical approaches, database models and designs, discoveries, and ideas furnished, produced by, developed, or used by JCI in the creation or provision of the Deliverables or in the performance of the Services, and any changes, improvements, or modifications thereto or derivatives thereof.
O. SOFTWARE AND DIGITAL SERVICES
Use, implementation, and deployment of the software and hosted software products (“Software”) offered under these terms shall be subject to, and governed by, JCI’s standard terms for such Software and Software related professional services in effect from time to time at https://www.johnsoncontrols.com/techterms (collectively, the “Software Terms”). Applicable Software Terms are incorporated herein by this reference. Other than the right to use the Software as set forth in the Software Terms, JCI and its licensors reserve all right, title, and interest (including all intellectual property rights) in and to the Software and improvements to the Software. The Software that is licensed hereunder is licensed subject to the Software Terms and not sold. If there is a conflict between the other terms herein and the Software Terms, the Software Terms shall take precedence and govern with respect to rights and responsibilities relating to the Software, its implementation and deployment and any improvements thereto.
P. MISCELLANEOUS PROVISIONS
1. All notices required to be given hereunder shall be in writing and shall be considered properly given if: (a) delivered in person, (b) sent via the United States Postal Service, postage prepaid, registered or certified with return receipt requested, (c) sent by overnight delivery service (e.g., FedEx, UPS), or (d) sent by facsimile, email or other electronic means and confirmed by facsimile, return email or telephone.
2. This Agreement may not be assigned by Customer without JCI’s prior written consent. JCI shall have the right to assign this Agreement to any other person, firm, or corporation without Customer’s consent. JCI shall also have the right, in its sole discretion, to subcontract any portion of the Services. This Agreement inures to the benefit of and is applicable to any assignees or subcontractors of JCI, and is binding upon Customer with respect to said assignees or subcontractors with the same force and effect as it binds Customer to JCI.
3. This Agreement shall be subject to and governed by the laws of the State where the Services are performed.
4. If any provision of this Agreement is found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions contained herein shall not in any way be affected or impaired thereby.
5. Customer acknowledges and agrees that Customer’s acceptance of any Services described herein shall constitute an acceptance of these terms and conditions, even if acceptance is not formally acknowledged in writing. JCI is only able to provide these Services on under the terms here, in supplementation of the limited warranty between the parties, if performed subject to these terms. Any proposal for additional or different terms, whether in Customer’s purchase order or any other document, unless expressly accepted in writing by JCI, is hereby objected to and rejected.
6. If there are any changes to Customer’s facilities or operations, or to applicable regulations, laws, codes, taxes, or utility charges, that materially affect JCI’s performance of the Services or its pricing thereof, JCI shall have the right to an equitable and appropriate adjustment to the scope and other affected terms of this Agreement.
7. This Agreement is the entire contract between JCI and Customer for the Services set forth herein and supersedes any prior oral understandings, written agreements, proposals, promotional or marketing materials or other communications between the parties.
SCHEDULE A
YEAR ONE SERVICE
|
A. YORK CHILLER COVERAGE
|
B. METASYS BUILDING AUTOMATION SYSTEM COVERAGE |
|
Water-Cooled Chiller Year One Service: Year One Service for newly installed
Air-Cooled Chiller Year One Service: Year One Service for newly installed
Excluded Maintenance Services: Year One Service does not include Repair Baseline T&M Services
Planned Maintenance included under a Planned Service Agreement (PSA)
|
Metasys Year One Service: Year One Service for newly installed
Excluded Maintenance Services: First Year Warranty Services do not include Repair Materials and other required maintenance to ensure reliability, peak efficiency and warranty coverage. In addition to First Year Warranty Services above, Johnson Controls also recommends the following additional services performed in year one and beyond on all Metasys systems by a Johnson Controls trained technician: Planned Maintenance PSA Services
Software Subscription Services – Allowed and limited by site Metasys hardware. Provides advantages of the latest features and enhancements and maintains compatibility with latest technology on the market and helps further minimize cybersecurity vulnerabilities |