- Johnson Controls
- Services and Support
- Security Maintenance and Support
- Optimum Tailored Service
Optimum Tailored Service
Discover How We Can Help Protect Your BusinessOn-Site SLA
48 hours
Customer Support
Tier 1 plus Optimum Agent. Support & False Alarm. Reduction Services.
Remote Technical Support
Annual by Appointment. Annual Cyber Assessment.
Technology Health and Assessment
Annual by Appointment. Annual Cyber Assessment.
Customer Portal
Service History. Service Details. Submit a Service Request. Install Project Dashboard.
Other Features
Service Status Notifications.
Benefits of Our Optimum Service Offer
With more than 140 years of experience, we have the knowledge and experience to meet the unique service requirements for your business. Our service and maintenance plans are designed to deliver optimal value for your business needs, tailored to your specific security and protection requirements.
Our Optimum Service Offer is an all-inclusive, personalized service providing premium support for the business where a high level of security is critical to your operations.
- System maintenance with batteries, parts, and labor included
- Remote system troubleshooting
- Advanced technical support and training
- Online service dashboard and service status notifications
- 24/7 central station monitoring
- Priority response
- Annual technology assessment
- Optimum customer service line
We’re here to help. Call us now at 800 289 2647
Contact Us at +1 800 289 2647
We can help you with a solution tailored to your specific needs.
Explore All of Our Service and Maintenance Plans
Extend the Reach of Your Optimization Investment
Access Control
Our high-performance access control solutions meet distinctive real-time security needs, helping organizations prevent intrusions.
Intrusion Detection
For both residential and commercial property, our smart intrusion detectors offer comprehensive protection for a safe environment.
Video Surveillance
Smart, intuitive, easy-to-use video surveillance solutions protect your home or business from theft, vandalism, and other security-related incidents.