Building Automation, Integrated Solutions & OEM Brands
Hardware
| Warranty | Product Line | Document Name | Notes |
| 3-Year Limited Warranty | This Limited Warranty applies to Building Automation Systems and HVAC/R Control products.(i.e., HVAC Building Controllers, Valves and Actuators (except VG1000 & VG7000 and M9xx Actuators), Thermostats, Sensors, Control Panels, and OEM Controllers) | 3-Year Commercial Customers Limited Warranty | This 3-year Limited Warranty applies to all System Products models except for products listed under the 5-year Limited Warranty |
| 5-Year Limited Warranty | M9xxx series actuators, VG1000 valve/assemblies, or VG7000 valve/assemblies when sold in North America. |
5-Year Commercial Customers Limited Warranty | This 5-year policy only applies to the models listed in the 5-Y Limited Warranty Document |
| 2-Year Limited Warranty | This warranty applies to consumer sales of the GLAS® Smart Thermostat model number SiO2-10000. |
GLAS, SiO2-10000 Thermostat Limited Warranty | This 2-year limited warranty only applies to the models listed in the 2-year limited warranty document. |
| Warranty | Product Line | Document Name | Notes |
| 3-Year Limited Warranty | This Limited Warranty applies to Building Automation Systems and HVAC/R Control products. | 3-Year Commercial Customers Limited Warranty | This 3-year limited warranty applies to all system products models except for products listed under the 5-year limited warranty. |
Software
Our software is licensed not sold; as such, the warranty for software provided as a standalone product or embedded in the above warranted products is contained in the applicable end user license agreement (EULA). Please follow this link for the EULA that applies to your software.
Warranty Claims and Questions
Commercial Customer
| Region | Contact |
| Americas |
Johnson Controls Product Sales |
| Asia | China - SDC China Customer Service Contact Jin Yan at Yan.Jin@jci.com. Rest of Asia - SDC RoA Customer Service Contact Phyllis Chuang at Phyllis.Chuang@jci.com. Hours of Operation |
| Europe/Middle East | Johnson Controls System & Service GmbH Email: RMA-Euro-Repair@jci.com Repair Center Westendhof, 8 45143 Essen, Germany Hours of Operation |
Consumer Customer
| Region | Contact |
| U.S./Canada |
Johnson Controls Consumer Support |