1. Johnson Controls
  2. Trust Center
  3. Cybersecurity
  4. Response

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Report a Vulnerability

Our Commitment

The threat of cyberattack is constant for small businesses and major corporations alike. It’s almost always a question of when — not if — for your smart building.

That’s why we’re ready with a rapid response — whether you alert us to potential cybersecurity issues, or we spot them in our continuous diagnostics of the software and components we deploy. Whatever the situation, we’ll remediate vulnerabilities and address concerns with speed, professionalism, and transparency.

We respond to cybersecurity incidents with a disciplined process that limits your smart building’s exposure by assessing impact, protecting security interests, and coordinating disclosure.

Here’s how the process works when there’s a problem:

Wall of Thanks

The cybersecurity community includes independent researchers who work with us to identify vulnerabilities we can promptly correct. Johnson Controls want to acknowledge the importance of their contributions as they help us keep your systems and data as secure as possible.

2024 - Cybersecurity Community Researchers

2024 - Cybersecurity Community Researchers

2023 - Cybersecurity Community Researchers

2022 - Cybersecurity Community Researchers

2021 - Cybersecurity Community Researchers
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Related Items

Products and Solutions
As part of OpenBlue Secure, we tailor Cybersecurity to your precise needs — helping you protect your smart building’s systems and data from the threat of cyberattack.
Practices
Our holistic, structured approach uses cyber-resilient products and services to maintain a robust security posture, information security, product security, and privacy for your smart building.
Resources
We continuously enhance our products and security guidelines — and partner with you in managing cybersecurity risk by sharing valuable information and best practices.
Product Security Advisories
We track, identify, and address cybersecurity threats on a daily basis. As part of our commitment to transparency we keep you informed of security concerns and important Johnson Controls product updates.

Coordinated Vulnerability Disclosure

We welcome reports from independent security researchers who believe they’ve found high or critical vulnerabilities in a Johnson Controls product — and with whom we work in partnership to address vulnerabilities using a Coordinated Vulnerability Disclosure process.

Following this process, we can protect customers by addressing potential vulnerabilities and planning a disclosure date after a fix is made available.

If a reported vulnerability involves a vendor’s product, we will notify that vendor directly, coordinate with the reporting entity, or engage a third-party coordination center.

Report Potential Vulnerabilities, Concerns or Inquiries

Cybersecurity testing may be conducted on Johnson Controls solutions. We recommend that tests are conducted in a non-production test environment to protect against disruption to operations.

A security test may produce field correctable findings if the steps outlined in the associated product Hardening Guide (Resources) are not followed.

Before conducting security tests, fully execute steps in the Hardening Guide (Resources). The following hardening steps, if not conducted, are known to result in addressable security findings:

  • Update components to the most current supported release/version, and patch level that you are licensed to use, including:
    • All Johnson Controls Applications
    • All supporting software, not installed by Johnson Controls Applications, such as Windows, SQL Server, .NET and others 
  • Disable unused features, services, ports and software
  • Install PKI certificates for applicable interfaces that are either: 
    • Provided by the local IT PKI administrator
    • Acquired from a public Certificate Authority (CA)
  • Before removing components not required by the Johnson Controls applications (e.g. old versions of Microsoft .NET, SQL and others):
    • Ensure the software is not needed for any other function
    • Ensure all data was properly migrated to the new Server instance

If a test tool detects potential issues with a Johnson Controls component, you may share the results with Johnson Controls or report other cybersecurity concerns at this link - https://www.johnsoncontrols.com/trust-center/cybersecurity/security-advisories#ReportAVulnerability, you may also contact us at productsecurity@jci.com.

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Disclaimer: The cybersecurity information presented on this website is intended to be informational only and is provided on an "as is" basis. Johnson Controls makes no representation or warranty (express or implied) that compliance with any of these practices, or the taking of any the actions, identified herein will ensure the security of any product or system, or prevent any unauthorized access or damage caused by a cyber incident. Johnson Controls disclaims all liability for any damages that may occur despite compliance with any of these practices, or the taking of any the actions, identified herein.